The Concierge Never Sleeps
Reservations, events, transfers or a quiet favour — reach the right desk in one message. The duty manager replies within the hour, every hour of the day.
Reservations desk
Suites, packages and dining bookings — answered live around the clock.
Written requests
Itineraries, event proposals and press — replies within one business hour.
The address
At the river bend of Queen's Wharf — between the CBD grid and the Story Bridge.
33 William Street, Brisbane CityOne Form, Every Department
Choose a topic and your message routes straight to the right desk — no call queues, no ticketing limbo.
- Reply within one business hour
- Direct line to the duty manager
- Attachments & event briefs welcome
At the Bend of Queen's Wharf
Direct Lines by Desk
Skip the switchboard — each department answers its own line during posted hours.
Reservations
+61 7 3306 8888 opt. 1 · 24/7
Salon & VIP hosting
+61 7 3306 8888 opt. 2 · 24/7
Restaurant bookings
+61 7 3306 8888 opt. 3 · 8 AM–10 PM
Events & weddings
+61 7 3306 8888 opt. 4 · 9 AM–6 PM
Aviation & charters
+61 7 3306 8888 opt. 5 · 7 AM–7 PM
Press office
[email protected] · weekdays
By car
- Underground parking beneath the tower
- A$45/day guests · free for members
- 12 EV fast chargers on B2
- Valet at the porte-cochère, 24/7
By transit
- Airtrain to Central — 20 min
- CityCat to North Quay — 8 min walk
- Buses on George Street — stop 121
- Riverwalk access from both ends
By air & water
- Rooftop pad — 12 min from BNE
- Private berths to 12 m, 24-hr notice
- Charter desk: +61 7 3306 8888 opt. 5
When Everything Opens
| Lobby & concierge | 24 / 7 |
| Gaming floor | 24 / 7 |
| Thermal spa | 6 AM – 11 PM |
| Sky Terrace | 10 AM – late |
| Restaurants | varies · Ember & Oak till 2 AM |
| Retail atelier | 9 AM – 6 PM |
Follow the River Light
Daily stories from the floor, the kitchen and the sky deck — plus the guest film strip.
Tag #PacificVistaFilm to appear in the Analog Diary.
Reaching Us, Answered
What to expect when you write, call or arrive unannounced.
Full FAQWithin one business hour on weekdays and within four hours overnight. Urgent same-day requests — transfers, tonight's tables — are faster by phone on +61 7 3306 8888.
Yes — the lobby desk sells at the same direct rates as the website, and we're often quieter than the OTAs suggest. Suites and packages are still better reserved ahead, especially on weekends.
Option 4 on +61 7 3306 8888 reaches the events producers directly, 9 AM–6 PM weekdays. For galas and weddings, the form above with "Events & weddings" selected routes your brief to the same team.
The press office takes all media, fam-stay and partnership enquiries through the contact form or [email protected] — include your outlet, dates and what you're proposing.
On William Street between Margaret and Elizabeth Streets — look for the porte-cochère beneath the glass veil. Drivers should enter the garage ramp from William Street; pedestrians can also arrive along the riverwalk.
The fastest reply is a booking.
Check live availability for your dates — confirmation lands in your inbox inside two minutes.